"There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else."
(Sam Walton)
I think most of us realize that the customer is not "always right." But that is not the message attempted to be conveyed. These days jobs are not plentiful. Potential employees, particularly those who work in retail and service industries need to understand that the customer insures them that they can continue to have a job if the customer is pleased with the service and/or product. Yes, it can almost guarantee job security if an employee treats a customer well. I know that working with the public is not always easy, but it can be enjoyable, successful and rewarding. Rule #1....learn how to treat people right.
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